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Q. Where can I use Paytient?
Your Paytient card can be used to pay for medical care at your preferred LCMC Health locations, including Children's Hospital New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, West Jefferson Medical Center, East Jefferson General Hospital, and any LCMC Health Urgent Care. Additionally, you can use your Paytient card to pay for pharmacy, dental, vision, and veterinary care at the provider of your choice.*
Q. Can I use Paytient to pay for previous medical bills?
Yes! As long as the bill associated with your LCMC Health Plan is still owed to the provider and not collected by a different party.
Q. Do I have to connect a bank account?
The default method of repayment for your Paytient plan is payroll deduction. You can choose to connect a bank account, debit, credit, or HSA/FSA card within the Paytient app to make one-time payments toward any of your open repayment plans. Our support team can also take payments over the phone and chat.
Q. Can I use this for my family/dependents?
Absolutely. Furry family members are also included!
Q. How do I use the virtual Paytient card?
To view your virtual card number, click the purple card in the Paytient app and your card number will appear on your screen. You can add this number to your smartphone's digital wallet or show the card for the doctor or pharmacy to type into their payment system.
Q. When do I get a physical Paytient card?
Your physical card will arrive at the address on file with your employer within 7-10 business days after you have created your account. In the meantime, your virtual card can be accessed immediately within your account. You also have the ability to add this card to your smartphone's digital wallet for use at medical facilities and pharmacies that accept digital forms of payment (e.g., Apple Pay, Samsung Pay).
Because your virtual and physical cards will have different numbers, your physical card will need to be activated once it arrives.
Q. How do I activate my Paytient card?
Once your physical card arrives, you'll text the last four digits of your card from your phone to 573-269-3836 to activate! You can also activate your Paytient card within the app by swiping to the white card on your home screen. Once you see that card, press and hold, and then enter the last four digits of your card number.
* Please note that merchants self-select the category in which transactions will be listed and some merchants may be owned by other companies, therefore the transactions may not be categorized as a medical expense as you might expect.
